It's a service, not a product
We don’t just offer a product; we deliver a comprehensive service tailored just for you. With deep integration capabilities on our cutting-edge Kate platform, we ensure a seamless fit into your existing systems at an ultra-low cost.
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We analyse.
We understand.
We implement.
Features
Knowledge Sources
Create smarter, more effective chatbots by integrating diverse and custom knowledge sources effortlessly. Whether it’s pulling data from spreadsheets, analysing text documents, or querying databases, our Kate platform is designed to make your chatbot as knowledgeable as you need it to be. With seamless integration of various file types like PDF, DOCX, PPT, and SQL, your bot can access and leverage the exact information required to serve your unique needs
Custom integrations
Unlock the full potential of complicated processes in your chatbot by connecting it with the tools and services it needs to excel. From dynamic interactions with CRM systems to real-time data updates via APIs, and direct SMS communications, our platform ensures that your chatbot can perform at its best in any scenario.
Model routing
Unlike the big players, we don't just use one company's AI. Think of Kate as the chatbot equivalent to a mobile data contract that automatically switches whenever better conditions become available. How? With constant A/B testing and customer-obsessed KPIs. Kate is pretty awesome.
Enhance your operations with LLM workflows
Classification
Information extraction
Our platform offers ready to use LLM workflows for common tasks such as classification and extraction. Each output includes a confidence score, helping you understand the reliability of the insights gained. This means you can make data-driven decisions with confidence, knowing the strength of the AI’s certainty in its analysis. Whether assessing customer sentiments or extracting key data points, our tools provide the clarity and precision you need to act decisively.
Experienced Team
The founding team has many years of experience optimising customer service with AI. Kate combines all learnings accumulated over the past decade with frontier technologies. Some of our founder's projects:​
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Reduced response time by 65% for the world’s largest air passenger rights advocate, enhancing efficiency and coverage across multiple languages and markets.
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Implemented a voicebot for a leading universal bank, handling almost 100% of hotline calls with a 55% automation rate and 90% intent recognition.
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Improved sales and support for a global manufacturer with a chatbot, engaging 8,000 users, adding 10.4% to the sales pipeline, and achieving a 4.5/5 NPS score.